FAQ

Frequently Asked Questions (FAQ)

Here are answers to some of the most common questions about shopping with Tredfix.

1. Where does Tredfix ship?

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

2. How long does order processing take?

Orders are typically processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.

3. How long will my order take to arrive?

Once your order has shipped, standard delivery typically takes 2–4 business days.

Including order processing and transit time, most orders arrive within approximately 3–5 business days from the date the order is placed.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

5. Which shipping carriers do you use?

Depending on the order and delivery address, we may ship packages through:

USPS
UPS
FedEx

6. Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email containing a tracking number so you can monitor your package.

7. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

8. What currency are your prices listed in?

All prices on the Tredfix website are listed and charged in U.S. dollars (USD).

9. When will I be charged for my order?

Your selected payment method is generally charged when your order is successfully placed.

10. What should I do if my payment is declined?

If your payment is declined, please check that your billing information is correct and that your payment method has sufficient funds or available credit.

You may also contact your bank or card issuer or try another available payment method.

11. What if my package shows as delivered but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@tredfix.store within 7 days of the reported delivery date.

We will work with you and the shipping carrier to investigate the issue.

12. What happens if my package is returned because of an incorrect address?

If a package is returned to us because an incorrect or incomplete shipping address was provided at checkout, we will contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.